“Pengaruh Kualitas Pelayanan, Kualitas Produk Terhadap Kepuasan Dan Loyalitas Pelanggan Pada Cafe Silol (Effect Of Service Quality, Product Quality On Customer Satisfaction And Loyalty In Yogyakarta Yogyakarta Silol Cafe )”, EBBANK, vol. 12, no. 1, Jan 2022, Diakses: Agu 09, 2026. Tersedia pada: https://journal.unmaha.ac.id/index.php/ebbank/article/view/628