“Kualitas Pelayanan Crystal Lotus Hotel Berdasarkan Review Tamu Di Traveloka Crystal Lotus Hotel Service Quality Based On Guest Reviews In Traveloka”, EBBANK, vol. 13, no. 2, Jan 2023, Diakses: Agu 29, 2026. Tersedia pada: https://journal.unmaha.ac.id/index.php/ebbank/article/view/608